Frequently Asked Questions

How can I order?

1) Click on design.

2) Choose your size & add to cart.

3) Click on cart at the top of the webpage.

4) Click on complete checkout.

5) Enter address details then payment.
Order completed.

When will you update your collection?
We update every 3-4 weeks. In Autumn-Winter '15 we updated our collection 9 times in 6 months.

Do you wholesale?

Sorry, we don't.

Can I buy your dresses locally?

We stock at our Bradford boutique & sell online only. There is no official stockist anywhere though there are a number of people who buy from us & sell on in their own circle/community/social space.

Will the items look like they are in the photo?
100%. The photos are an accurate reflection of the dress. Colours may vary 5-10% depending on monitor/display settings. Some photos are taken under sunlight which is different to room light.

If you are unsure, please let us know which dress you are thinking of and we can send a photo of the dress as it will be sent.

Do you accept returns?

We are fully compliant with the Distance Selling Act of 2014. If we are notified within 14 days of the order date at, we give a return code & address to send to. IF the item is unworn, unwashed with original tags and in a sellable condition (no marks) then we refund the item within 14 days, usually 1-2 days. 

Do you store card information? (Never asked but some may think)

Your purchase takes place on a secure gateway & we have no access to it. 

How long will it take for me to receive my items?
In the UK:  we post 1st & 2nd Class Royal Mail. All our items are in stock we mail the items out within a day in a weekday. On a Saturday we dispatch all orders received before 10.30AM as the Post Office closes at 12PM. Our Next Day Guaranteed service means you get the item the next day provided you place your order before 3PM. 

Rest of the World: Items arrive in Europe/USA in around 3-5 days. It can take 3-7 days for the Middle East, Africa & India. It takes 7-10 days for Australia/New Zealand because of the distance.

How much does it cost to ship to the USA?
A single dress is posted for $15 and two for $18. The maximum we charge for a courier is $30. 

You give free postage in the UK but not international. Why?
All international shipping is discounted over £60.

I like something that is sold out in my size. Can you get it for me?

We take every restocking request seriously. If it is from a recent collection then please click on contact us at the bottom of the page & please mention the design code/size you would like. Should there be many requests, we would be happy to restock. If a dress has a restocking note in the description, it has been booked to restock & would be back soon.

Where are your dresses made?


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