Shipping
- All orders are tracked/signed for.
- 100% items are shipped within 24 hours on a working day.
- Couriers provide a time scale to deliver. Royal Mail, UPS and DPD are 97% on time, we cannot be held responsible for delays.
- We always send out a tracking code in an e-mail the day the item is shipped.
- Please ensure the shipping address is correct, we cannot be held responsible for mistakes.
- The rates we charge are beyond our control & set by couriers so can change without notice.
- Cut off time for guaranteed next day delivery is 3PM.
- If you use the code "post40" your items will be sent using a 2-3 days service even if you choose 1st class or guaranteed as an option at check out. Please do not use this code if you would like your items faster.
Mainland UK
We use both Royal Mail First & Second Class Signed For shipping. Prices begin from £2.50 for a single kurti & £3.20 for two, 2nd class. A larger number of dresses is mailed by UPS for £7.90. 99.5% of our orders are dispatched within 24 hours Monday to Saturday. A Royal Mail/UPS tracking code is always sent once the item has been dispatched.
Europe
For Germany, France, Belgium, Denmark, Norway & Holland we offer a 3-5 day delivery service depending on whether you chose one or two kurtis. Typically, the maximum we charge for any country is 12.65 Euro/94.2 Danish Kr/148 Norwegian Krone.
India
We have a different rate for a single dress and more than one dresses viewable at checkout.
USA/Canada/Australia/New Zealand
We have different rates for a single dress & typically a flat rate for more than 4 dresses viewable at checkout. Shipping takes 5-7 days. Custom delays are possible. Import duty/tax would be paid by the buyer to the shipping company.
USA shipping starts at $15 for a single item and maximum amount charged for an order is 32$ (for a courier service which routinely delivers as far as California in 3-4 days.)
Rest of the World
Please email us at info@damak.co.uk with the product code(s), size(s) & destination for a quote. This is to ensure we provide the cheapest possible shipping option at the time.
Cancelling an order
Please contact us at info@damak.co.uk. Should a courier not have been booked it can be cancelled without issue. If a book has been arranged we will do our best to cancel the order but cannot guarantee this.
Returns
Should you wish to return your item, we must be notified within 14 days of the day of the order. Please email returns@damak.co.uk for a return code & instructions. A return code is essential to process the return as we cannot accept returns that are sent back without any notification. Items must be received back within 14 days (by law) of receiving for the refund to be processed (otherwise proof of shipping before the date is required). The return item must be sent back tracked in case of loss. The value of the insurance should cover the value of the items as in case of loss on return we cannot be held responsible (this would fall on the courier & a claim should be opened with them). Please read: Which consumer rights.
The conditions for return are that the item must be unworn (except trying for size), unused, complete (with all articles: top, bottom, scarf), unwashed without any sign of wear, tear, makeup, stains, odours, perfume, damage, alteration & with the original tags attached in it's original condition. We are not liable for tears if the item is to be found tight or misused during trying.
Sale items cannot be returned but only exchanged or we can offer credit note for them.
All items (for exchanges or refunds) are subject to inspection upon return before being processed. Should the returned item meet the conditions, it will be refunded within 10 working days. All orders are refunded in GBP & the amounts received in other currencies can be subject to slight currency fluctuations. Shipping charges cannot be refunded. The charges for shipping back will be paid by the sender. Please use a "signed for" shipping option on return as we cannot be held responsible if the item is lost.
What if an item is delayed/not delivered?
A small percentage of the items sent out do not arrive within the stated time and can be delayed. Please let us know if your parcel does not arrive within a few days. The only delivery service that ensures there is no delay is Royal Mail Next Day Guaranteed.
A small percentage of the items sent out do not arrive within the stated time and can be delayed. Please let us know if your parcel does not arrive within a few days. The only delivery service that ensures there is no delay is Royal Mail Next Day Guaranteed.
We have always followed up every parcel that has not been delivered with the courier. In 2015, a parcel was lost in Mumbai and we worked 6 months with Royal Mail and ensured that they paid out and we sent the goods out again.
If something is not delivered within 14 days then this can be escalated with Royal Mail who then take 2-3 weeks to follow up (though at times it can take a month). This past December, 5/6 parcels were missing and once escalated all of them were found within 2 weeks and delivered. In January, the parcels that were lost could not be found and Royal Mail paid out against a claim within 3 weeks.
As we do not know if they will find it or concede they have lost it, we cannot process any refunds/send out items again until their investigations conclude.
If something is not delivered within 14 days then this can be escalated with Royal Mail who then take 2-3 weeks to follow up (though at times it can take a month). This past December, 5/6 parcels were missing and once escalated all of them were found within 2 weeks and delivered. In January, the parcels that were lost could not be found and Royal Mail paid out against a claim within 3 weeks.
As we do not know if they will find it or concede they have lost it, we cannot process any refunds/send out items again until their investigations conclude.